Oslo U (Humsam)
With more than twenty-five thousand students and about six thousand staff the University of Oslo is the largest university in Norway.
The CTT study documented here was conducted in the Library for Humanities and Social Science in May 2010. This library serves about one third of the student population.
The fact sheet has three sections:
- Section Alpha describes the actual data collection and the number of visitors that use the library (occupancy) through the day and week.
- Section Beta documents how the number of visit hours is is distributed between different library areas (zones) and activities.
- Section Gamma documents the interaction between zones, activities and time (hours, days).
For more information about the Count The Traffic merthod see the CTT home page
- Monday 0800-1945
- Tuesday 0800-1945
- Wednesday 0800-1945
- Thursday 0800-1945
- Friday 0800-1945
- Saturday 0900-1500
- Total: 64 hours 45 minutes
- Monday 1500, 1700, 1900
- Tuesday 0900, 1100, 1300
- Wednesday 1500, 1700, 1900
- Thursday 1500, 1700, 1900
- Friday 0900, 1100, 1300
- Saturday 1000, 1200, 1400
- 18 rounds in total
- 1590 observations in total
The average number of visitors (occupancy) during the full weekly cycle was 351 persons.
During the weekdays we found:
- 0900: 279 persons on the average
- 1100: 502
- 1300: 490
- 1500: 489
- 1700: 357
- 1900: 191
Average occupancy during the five first days week was 377
On Saturday the average occupancy was about forty percent lower (223)
The variation during that Saturday (May 15) was:
- 1000: 165
- 1200: 246
- 1400: 257
In the area under study, the library has a total of 438 seats for reading, 73 PC seats and 21 group rooms.
If we assume that the average group consists of four students, the effective number of seats would be close to six hundred (587). The seat occupancy rates during the average day were as follows:
- 0900: 48 percent of all seats were occupied
- = 279/587
- 1100: 85 percent
- 1300: 83
- 1500: 83
- 1700: 61
- 1900: 33 percent
Since the library lacks electronic counters the dwell time could not be calculated.
Description of the zones
- Thirteen zones A-M
- Sixteen zones, A-P
- Fifteen zones, A-O
- Nine zones, A-I
TO BE EXPANDED
Occupancy by floors
- Ground floor: 116 per round
- First floor: 109 per round
- Second floor: 93 per round
- Third floor: 32 per round
Description of registered activities
- A. Walks or stands alone.
- Covers standing or walking around without browsing and without relating to library staff or other users.
- B. Walks or stands in company.
- Participates in a group of two or more persons that stands or walks around without browsing and without relating to library staff.
- C. Sits alone .
- Sits alone without relating to media, to library staff or to other users.
- D. Sits in a group without media
- Participates in a group of two or more persons that does not relate to books or other media or to library staff.
- E. Browses alone
- Covers browsing or scanning of items on shelves while standing or walking around.
- F. Browses in company
- Participates in a group of two or more persons that browse or scan items on shelves together while standing or walking around.
- G Sits alone reading (or writing)
- Sits and reads by her/himself. Includes individual work – reading and or writing – without using ICT. Includes listening to music, watching videos and using other media – but not the use of computers.
- H. Sits in a group with media
- Participates in a group where at least one person relates to books or other media. [Use (10) for groups with active PC].
- I. Sits alone with mobile computer
- Sits alone with active mobile computer (active screen)
- J. Sits in a group with mobile computer(s).
- Participates in a group where at least one person is using a mobile PC (active screen).
- K. Sits alone with stationary computer.
- Sits alone with active computer (active screen).
- L Sits in a group with stationary computer(s)
- Participates in a group of two or more persons that is using one or more library PCs (active screen).
- M. Contact with staff
- Covers all direct contact with staff. Here we want to register activities where staff spends time with the users, whether it involves speaking, writing, demonstrating or walking around.
- N. Queuing.
- Covers all visible waiting for service or facilities, whether in a proper line or not: waiting for staff, waiting for access to equipment, toilet queues, aso.
- O. Other.
- Activities not covered by A-N.
Activities by frequency
More than ten percent of the time is spent on two activities
- G Sits alone reading (or writing): 43.1 percent
- I. Sits alone with mobile computer: 20.7
Between five and ten …
- K. Sits alone with stationary computer: 9.2
- A. Walks or stands alone.: 8.9
Between two and five …
- O. Other: 4.6
- J. Sits in a group with mobile computer(s): 4.5
- H. Sits in a group with media: 3.9
- B. Walks or stands in company: 2.0
- E. Browses alone: 1.1
- D. Sits in a group without media: 0.8
- L Sits in a group with stationary computer(s) 0.5
- M. Contact with staff 0.4
- N. Queuing. 0.2
- F. Browses in company 0.1
- C. Sits alone: 0.1
The list of activities was made as an aid to observation, but is not ideal for analyzing the data. When we interpret our statistics, we should first decide what we want to know – and then organize the data accordingly.
I’ve chosen these questions:
- To what extent is the library used by groups – rather than by isolated individuals?
- To what extent do users spend time with PCs?
- How much of the PC use involves the students’ own (portable) computers?
- To what extent has library use a modern (or non-traditional) character?
- We define modern as activities involving groups or data (or both)
- How much of the users’ time is spent interacting with staff?
- Group activities = B + D + F + H + J + L = 11.8 percent
- Data activities = I + J + K + L = 34.9 percent
- Portable data use as a share of total data use = (I + J)/(I + J + K + L) = 72.2 percent
- Modern activities = B + D + F + H + I + J + K + L = 41.7 percent
- Contact with staff = M = 0.4 percent
Note that all percentages refer to the time spent on various activities – not how many persons engaged in the activity during their visit